We are obliged to make you satisfied with our products and service on cutebela.com. If you are not happy with your purchase we are willing to provide a refund and exchange service under the following conditions:
- All returns/exchange and refunds must be applied within 7 days of receiving your purchase at contact@cutebela.com or the Contact Us page. Please contact us within 7 days from the receipt of our item, any request after 7 days will not be honored.
- Please provide your order number and the reason for your return or refund. We will review your request and send your further email if it is approved.
- Returns must be in original packaging and condition with receipt. If the returned item is not in the acceptable condition it will be refused acceptance.
Damages and issues
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
7-day Return CONDITIONS
- To be eligible for a return, it must be within 7 days of delivery and your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging.
- You will also need to provide our receipt or proof of purchase. We only accept exchanges or resending of your package, but the refund will be not accepted if your package was lost during shipment.
- Please provide your order number and the reason for your return or refund. We will review your request and send your further email if it is approved.
- Returns must be in original packaging and condition with the receipt. If the returned item is not in the acceptable condition it will be refused acceptance.
How to Return
To start a return, you can contact us at: contact@cutebela.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You need to provide:
1. unboxing packaging video for your order
2. order record/order number
3. picture of damaged package or products
4. screenshot for the order during live streaming
5. what you are missing from the mentioned order package
- We will respond quickly (please allow 1 to 3 business days for processing) with instructions on how to return items from your order, and the returns address will be provided by mail after the application is submitted.
- Please inform us of the tracking number, and please write your Order Number and your Full Name on the returned package.
- We will evaluate the photos and make a decision. If the damage qualifies for an exchange, we'll be happy to exchange it for a non-damaged item if one is available. If a replacement is not available, we will offer an alternate item or a full refund. For information security, please kindly contact us with the email that you used to place the order. contact email: contact@cutebela.com.
Return Fee: Customers need to pay $8 for resend and return shipping.
Process Time of Refunds
- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
- But it will take another processing time for your payment bank to deal with the refund. If you have any questions about when you will receive the refund, please contact your bank for further details.
Change or Cancel Order
- If you want to modify your order or cancel it, please contact us within 24 hours of placing the order. We will deal with it once we receive your message. Please contact us at contact@cutebela.com. Please note orders that have been sent out cannot be modified or canceled.
